Skip to content
How Brands Create Market Advantage with their Ecommerce Site header image
Appearance

Etail Solutions - How Brands Create Market Advantage with their Ecommerce Site

Darin joined Michael from Etail Solutions, for a conversation on 'How Brands Create Market Advantage with their Ecommerce Site'. Their discussion covers the time, talent, and treasure required to make your ecommerce site successful. We've time stamped these videos, hit play and be taken right to the spot you're interested in.

Darin's Background and Ecommerce History

Embedded content: https://youtu.be/cceTjsWNNQ8?t=147

  • Darin's history at Office Max, Wilson's Leather, and Second Swing on the 'backend' (before it was called backend).

Biggest Misconceptions in D2C Ecommerce

Embedded content: https://youtu.be/cceTjsWNNQ8?t=447

  • Overestimating the quality and state of your data, especially the product data. 
  • Product data is how your customers 'hold a product in store' when they're online. It's critically important to have high quality data.

Pitfalls When Inheriting a Old Site

Embedded content: https://youtu.be/cceTjsWNNQ8?t=669

  • A shift from integration challenge coming from technical complexity rather than the technology itself.
  • Team communication usually trumps how complex the project is for project success.

Best Practices for Ecommerce Success

Embedded content: https://youtu.be/cceTjsWNNQ8?t=870

  • Three themes emerge customer experience, user experience, and integration opportunities.
  • Compress your checkout process as much as possible. Autofill and payment flexibility. 
  • Different users use different tools (site search and navigation) during a path to purchase.
  • $20B in lost revenue because of shopping cart abandonment from lack of payment options

Hub and Spoke Online Selling

Embedded content: https://youtu.be/cceTjsWNNQ8?t=2059

  • Why have your own website when selling on so many other channels? Your site should be an anchor (in a good way), it's important to nail the customer experience across all those channels.
  • Distributed commerce, but you have the MOST control over your site.

What Metrics to Watch

Embedded content: https://youtu.be/cceTjsWNNQ8?t=2523

  • Foundational metrics - Abandoned cart rate, average basket size, traffic, time on site (This can dependent on YOU).
  • Emerging metrics - Return on ad spend.

Channel Conflicts

Embedded content: https://youtu.be/cceTjsWNNQ8?t=2864

  • Distritbuters may have had more power in earlier days because they were working with consumers directly BUT that mindset has completely flipped.
  • Now customers are demanding that businesses sell directly.
  • If you're a distributer, you can bury your head in the sand or you can be a part of the solution and collaborator here.

Go to Market Pricing When You Go Direct

Embedded content: https://youtu.be/cceTjsWNNQ8?t=3336

  • How to price when you go direct? Basically, it's complicated. Balancing exisiting relationships with strategic pricing.
  • Do you have the infrastucture (fulfillment, supply chain, warehousing, 3PL, last mile, etc) for this pricing?
  • If you're worried about that, you're right to be.

More reads

Ecommerce
Omnichannel Commerce
Omnichannel Commerce
Ecommerce
Black Friday/Cyber Monday
Preparing for Black Friday and Cyber Monday
Events
Your speakers of Ecomm Forum 2022
Ecomm Forum 2022 Recap
Press Release
Minnesota Wild and Irish Titan's logos in partnership
Minnesota Wild Tap Irish Titan For Ecommerce Experience
Musings
Loyalty image, three Titans with ecommerce graphics
3 Titans Take on Loyalty Programs
Go forth and read

More from Appearance...

Podcast header in green
Appearance
Darin Lends His Green Graces to Mobecls For Business First, Online Second

From Mobecls Ecommerce Tech Inspire 2021-2022 online summit. Speaker: Darin Lynch. Entrepreneur, Thought Leader, Founder & CEO. Topic: Why Merchants Should Demand “Business First. Online Second”.

Podcast header in green
Appearance
Darin Chats Fireside with Klevu On Black Friday and Cyber Monday Trends

We got a panel of experienced US and North America ecommerce people together to talk all things Black Friday, Cyber Monday, and expectations for the rest of the month.

Power of Nine Podcast Preview
Appearance
Podcast | The Power of Nine

Darin Lynch, the Founder and CEO of Irish Titan, joins me for our inaugural episode. We'll dig into his Iowa and Irish roots, The Rise of the Titans, his disdain for semicolons, and much more!